Cancellation & Refund Policy

You may request cancellation of a plan or service by contacting us from the email address used on your account. For VPS/hosting, cancellation stops renewal and may stop the service at the end of the billing period (or earlier on request).

• We offer a 5-day money-back guarantee for hosting/VPS plans (where applicable).
• This guarantee does not apply to services other than hosting/VPS (for example: custom development, setup work, or other add-on services).
• Any extra charges are non-refundable (including payment gateway charges and applicable government charges/taxes).
• If you request a refund after 24 hours of purchase, a 1% processing deduction may apply (valid up to day 5).
• If you request an urgent refund within 24 hours, a 3% deduction may apply due to payment provider/expedited processing charges (we generally do not recommend this option).
• After 5 days, refunds are not guaranteed; however, depending on your use case and the issue reported, we may still review and decide on a refund amount.
• Refunds are also considered for duplicate payments or failed provisioning where service was not delivered.
• Refunds are not applicable for misuse, policy violations, or downtime caused by customer-side configuration.

If a refund is approved, it is typically processed within 5–7 business days. Actual credit time depends on your bank/card/UPI provider.

Email us at info@vedatechno.in with your payment ID, order ID, and the reason for the request. You can also call us at +91 8709347466.